Aleyna
Activity overview
Latest activity by Aleyna-
Aleyna created an article, Who pays for shipping?
Buyers pay for shipping at check-out. Shipping is charge $7 per seller order rather than per item. To avoid high shipping costs, we would recommend trying to buy items from the seller.
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Aleyna created an article, Can I cancel my order?
All sales are final. We give sellers 6 full business days to ship an item. If they do not ship within this shipping window, buyers will then receive the opportunity to cancel their order.
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Aleyna created an article, Can I use my gift card on the second-hand site?
Not at this time unfortunately. Gift cards can only be used on the main retail site. But thank you for your feedback! We are working on new ways to make your shopping experience easier so be on th...
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Aleyna created an article, Can I purchase from outside of the country?
Although we hope to expand our services soon, unfortunately we cannot accommodate sales outside of the country. All orders must originate from the seller country.
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Aleyna created an article, When will my order be shipped?
Sellers have up to 6 business days to ship an item out to the buyer. Please note, if the timeframe passes and the item hasn’t shipped, you will have the option to cancel your order at that time.
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Aleyna created an article, How do I delete my listing?
You can edit or delete your listings under "your listings" page here. You should then be able to "edit" your listing where you have the option to "delete". Please feel free to reach out if you need...
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Aleyna created an article, I no longer have my item, can I cancel this sale?
Yes we can cancel the sale for you if you no longer have the item. If you are listing your items on multiple platforms, please make sure to update your listings for any items that may have sold els...
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Aleyna created an article, How do I list my item?
To list an item on our second hand site, you would first search for your item within our listings page here. Once you select your item, you will then be prompted to select your size and answer qu...
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Aleyna created an article, I am receiving the following message: “Duplicate error” and I can’t upload my images. What should I do?
Our system often thinks an image is the same if it is uploaded using the same name, for example “image.jpg”. If this is the case, try renaming one of the images and re-uploading. If this is not t...
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Aleyna created an article, When will my item be listed?
Once you list an item it goes into our listing review process. Your item will then be reviewed by a member of our team and added to the site. This process is typically completed within 24 hours. ...